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4. Human relationships |
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4.4 Standards of a corporation |
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Article 145-Obligations of staff of corporate entity |
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| 145.1 |
Obligations of staff of corporate entity |
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Consistent with the obligations of directors and officers of a corporate entity, the staff of a corporate entity are also obligated in the performance of their duties. |
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These obligations should be reflected in the employment terms of all staff as well as the values and mission statement of the enterprise. |
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1. To always be calm, respectful and positive when dealing with all customers and external suppliers. There is no excuse to be otherwise. |
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2. To be attentive and listen to the needs of the customer. |
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3. Never make promises to a customer and/or an external supplier unless first checking with other colleagues. When a promise is made, that staff person is obligated to see its fruitiion. |
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